Isabella Akpabla

|isabelakpabla@gmail.com |+233202626328| linkedin.com/in/isabella-akpabla-367620182 |

PROJECTS

Accra Street Photography - A continuing body of work documenting everyday life, movement, and public spaces throughout Accra.

Because of You, I am (Ongoing)  - A visual exploration of human interdependence, documenting the often unseen individuals whose work quietly sustains everyday life.

Simpa Dance Festival, Accra - Documentary coverage of the Simpa Dance Festival, capturing the performances, rituals, costumes, and communal celebration of Mamprusi cultural heritage.

Cotonou Bike Men - A photographic study of the motorcycle riders who keep Cotonou moving, documenting one of the city's primary modes of transport.

I'm Glad I Came With You - A documentary series observing  friends, and loved ones experiencing an art exhibition together in Lomé. The work explores companionship, shared curiosity, and the quiet moments of connection that unfold alongside art.


FEATURES

For Africans, By Africans (FABA) - Featured photographer.


TECHNICAL TOOLS AND SKILLS

Street Photography Documentary Photography Remote Collaboration Communication  Management

Capture one Copywriting & Editing Premiere Pro & CapCut Research 


EDUCATION AND PROFESSIONAL DEVELOPMENT

Master of Philosophy (MPhil), Communication Studies

Central University (2025)

Bachelor of Arts, Communication Studies

Central University, Miotso – Ghana (2015 – 2019)


CERTIFICATION

Fundamentals of Digital Marketing Google, July 2021

Agile Introduction IBM, July 2021


WORKING EXPERIENCE 

Executive/ Project Assistance June 2022 - January 2025

TomorrowNow 

  • Led company-wide adoption of Asana, designing and managing the structure that connects company OKRs to sub-programs, projects, and individual tasks, and embedding goal tracking into weekly meetings.
  • Own end-to-end operations systems (Asana, HRIS, Slack, Google Workspace, Expensify), serving as the primary point of contact for onboarding, troubleshooting, and continuous improvement.
  • Designed and executed employee and vendor onboarding, including systems setup, compliance requirements, documentation, and workflow training.
  • Managed HR operations and remote team culture, including HRIS administration, lifecycle tracking, and coordinating team celebrations and gifts across multiple countries.
  • Led core administrative and financial operations, including expense reconciliation, compliance training coordination, internal communications, and monthly operations meetings.


Customer Service Specialist October 2021-January 2022 

Jumia Ghana 

  • Delivered frontline support for order-related issues, refunds, and account management, boosting customer satisfaction  through rapid issue resolution and empathetic communication. 
  • Resolved up to 80+ cases daily, contributing 37% to the team’s target completion rate. 
  •  Handled inbound and outbound customer interactions and sent follow-up emails, reducing complaint response lag and improving first-contact resolution.